Return & Refund Policy

At Jivonix, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

Return Eligibility

To qualify for a return, your item must:

• Be returned within [7 DAYS] of the delivery date.
• Be unused, unwashed, unworn, and in its original condition.
• Have all original tags, packaging, and accessories intact.
• Be accompanied by a valid proof of purchase or order confirmation.

Items that do not meet these requirements may not be eligible for a return or refund.

Return Process

To request a return, please contact us at [skjasimuddinali786@gmail.com] with your order number and the reason for your return. Once your request is approved, we'll provide detailed return instructions.

Please do not return any item without contacting us first, as this may delay the processing of your request.

Refund Process

After we receive and inspect your returned item, we'll notify you of the status of your refund.

If your refund is approved, it will be processed to your original payment method within [REFUND PROCESSING TIME 5-7] business days. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

Exchanges

If you wish to exchange an item for a different size or if you received the wrong product, please contact us within [7 DAYS] of delivery. Exchanges are subject to product availability. If the requested item is unavailable, you may choose a refund or store credit where applicable.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please notify us within [7 DAYS] by emailing [EMAIL ADDRESS]. Kindly include your order number along with clear photos of the product and packaging. After verification, we'll arrange a replacement, exchange, or full refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return unless they are damaged or defective:

• Customized or personalized products.
• Gift cards.
• Clearance or final sale items.
• Products that have been worn, washed, altered, or damaged after delivery.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our error. In such cases, Jivonix will cover the return shipping charges.

Need Help?

If you have any questions about this policy, please contact us at [EMAIL ADDRESS]. We're committed to providing premium-quality products and outstanding customer service, and we'll do our best to resolve any concerns quickly and fairly.